Locations

Campbell, CA

Responsibilities

• Provide laptop and desktop support to all Keyssa personnel. (Windows and Mac)
• Ensure the scalability, reliability, security and performance of internal/corporate systems and networks.
• Define, implement and manage all IT policies (consistent with corporate data security and trade secret policies)
• Management of all IT related corporate vendor relationships.
• Management of the exchange servers and users
• Management of all corporate IS systems.
• Provisioning and management of computer assets (Office, Exchange, anti-virus)
• Provisioning and management of phone, conference and video systems.
• Provisioning and management of network and VPN.
• Implement and build Keyssa Intranet and secure customer portal
• Hardware and software asset management, reporting and compliance.
• Strong troubleshooting and communication skills.

Qualifications

• 8+ years in an IT and user support role.
• 5+ years experience with Microsoft office and exchange, Apple computers in an office environment, cloud-based file management software (Sharepoint, Dropbox), and VoIP technologies.
• History of operating in a hands-on, fast-paced, high-growth technical environment.
• Extensive experience with hardware and software troubleshooting.
• Extensive experience with configuring corporate networks (WAN, LAN, WLAN).
• Extensive experience with maintaining network and database security.
• Bachelor’s degree strongly preferred.